THE COMPANY: This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional & retail brokers, banks, and liquidity providers. You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers. Hybrid working Free lunch everyday Private health insurance. Ongoing training and professional development. ROLE & RESPONSIBILITIES Application Support Analyst role to support customers (banks, brokers, hedge funds) who are using the organisations financial trading applications & products. You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding. Hybrid working available and you'll be required to work Saturday (remotely) 4 other days in the week (of your choice). Responsibilities include: Provide technical support, investigation, triage, troubleshooting, and resolution to customers using the firm's trading applications. Server-side trade investigation. Analyze messages, logs, and sources to determine root cause analysis. Implement Plan, support and deploy implementations of these trading platforms into client environments. Support clients via phone, email and video. Work hours are 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time) Requirement to work on Saturday 4 other days of your choice. Project involvement including: Product implementation into client environment- plan, support deploy Manage application upgrades & migrations Client onboarding activities Liquidity integrations with customers. REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for Support Analyst with server side troubleshooting skills and understanding of financial trading and broking (end-to-end order flows, markets, pricing, execution etc) to be able to perform trade investigations. Well suited to someone with a retail / institutional broker, trade operations, risk analyst, or application support background who wants to learn. Ideal for someone seeking non-conventional working hours with flexibility (incl WFH). The following is required: Proven experience in financial trading such as retail or institutional broking with good understanding of end-to-end order flows capable of performing trade investigations. Windows server troubleshooting skills. Demonstrate willingness & ability to research, absorb and learn new ideas/concepts. Clear ability to effectively prioritize inside busy broking environments. Financial markets knowledge - FX, CFDs, derivatives, crypto, equities etc MetaTrader experience MT4/5 is beneficial. Great team player. Able to work Saturday 4 other days in the week (of your choice). This is a full time permanent role located North of the Sydney CBD (hybrid working) and is offering $100,000 - $130,000 (plus super) bonus potential. *Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. Reference Number: 06800-0013422475 This is a hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
